Support

What to put in the email

Three lines of context get you a real answer instead of a follow-up question:

• Your company name — or, if a contractor sent you a link, theirs. It's how we find the right account.
• The project or report — its name, or the link you were looking at when it went wrong.
• What happened — what you tapped, what you expected, and what the screen did instead. A screenshot beats a paragraph.

Don't spend the job site writing it up. Send what you've got and we'll ask for the rest.

Two things that fix themselves

• A photo that won't upload isn't lost. The capture screen holds it and keeps retrying, and Done won't seal a walkthrough while anything is still waiting. Get back to signal and tap Retry now — the held shots go up in order.
• A share link that stopped working has probably expired. Report links, homeowner links, and contractor links all expire 90 days after they're created, and archiving a project revokes them early. Whoever sent it can issue a fresh one in a tap.

Accounts and billing

Seats, invoices, subscriptions, password resets, and anything else about your account go to the same address — including if you installed RestoCam from the App Store. There is no separate billing queue. And nobody from RestoCam will ever email you asking for your password or a card number; if you get a message like that, it isn't from us.

Removing your account is done by an admin at your company, from the company's Team page — you can ask for it from your profile in the app. It takes effect immediately, and the account is permanently deleted 90 days later. If that was a mistake, an admin can restore it before then by inviting the same email address again. What the company keeps afterwards is in the Privacy Policy.